Trengo alternative if you don't need a 10-seat helpdesk
Trengo is a customer service inbox. Its pricing page lists Boost at EUR 299 a month on annual billing with 10 users and 500 conversations. AutoPoster AI is for smaller teams who want WhatsApp, reviews and social posting at a fraction of that, without ticket-style support tooling.
Choose AutoPoster AI if
- You have two to five people and don't need a 10 or 20 seat package.
- You want to post to social networks and answer reviews from the same place as WhatsApp.
- You'd rather see a plain monthly plan than conversation bundles with overage.
Stay with Trengo if
- You run customer support across email, WhatsApp, voice and chat with a large team.
- You want an AI agent and journey builder for support questions.
- You want a European vendor and euro billing.
Trengo in brief
Trengo is a shared customer inbox priced as a support package: a seat bundle, a conversation allowance and a handful of add-ons. It is aimed at teams answering customers all day by email, chat and WhatsApp.
We aren't a helpdesk. If your day is mostly posts, reviews and the odd WhatsApp thread, you may not use most of what a Trengo bundle includes, and our single plan could fit better.
Trengo pricing
| Plan | Billed monthly | Billed annually | What you get |
|---|---|---|---|
| Boost (EUR) | $349/mo | $299/mo | Prices in euros. 10 users, 500 conversations a month. Broadcasting is an add-on |
| Pro (EUR) | $599/mo | $499/mo | Prices in euros. 20 users, 1,500 conversations a month, API actions, developer access |
AutoPoster AI vs Trengo
| Feature | AutoPoster AI | Trengo |
|---|---|---|
| WhatsApp inbox, templates and broadcasts | Brand plan | Yes: first 1,000 messages per number free each month, then Meta charges |
| Unified comment inbox | Brand plan | Yes: email, WhatsApp, Instagram, Facebook and more |
| DM inbox | Brand plan | Yes: Instagram DMs and mentions in the inbox |
| AI replies from your knowledge base | Business plan | Yes: HelpMate AI agent; AI conversations carry a EUR 0.25 to 0.30 surcharge |
| Analytics and best-time heatmap | Brand plan | Partial: agent and AI reporting; no social post analytics found |
| API | Professional plan | Partial: API actions and developer access on Pro, not on Boost |
| Comment-to-DM rules (Facebook, Instagram) | Brand plan | Not listed: Instagram comments can be received, but we found no comment-to-DM rule |
| Reviews: Google Business, Facebook, App Store, Google Play | Brand plan | Not listed |
| Multi-platform scheduling | Yes | Not listed |
| MCP for Claude, ChatGPT and Cursor | Professional plan | Not listed |
"Not listed" means we did not find the feature on Trengo's site on October 31, 2026. It may still exist or may ship later.
AutoPoster AI in practice
Where AutoPoster AI is stronger
A much smaller bill
Brand is $24 a month, or $20 annually, for 10 accounts and 5 members with the WhatsApp inbox, templates and scheduled broadcasts. Trengo's cheapest annual plan is EUR 299.
Learn more →No conversation bundles
Trengo counts any reply within a 7 day window as a conversation and charges EUR 15 to 18 per extra 100. We don't meter conversations.
Learn more →Broadcasts are not a separate purchase
On Trengo broadcasting is an add-on on every plan. Scheduled template broadcasts are part of our Brand plan.
Learn more →Posting and review replies
Publish to many networks and reply to Google Business, Facebook, Google Play and App Store reviews with AI drafts, next to the WhatsApp inbox.
Learn more →Where Trengo is stronger
Support-grade seats
Boost includes 10 users and Pro includes 20, with assignment, roles, labels and internal comments on every plan. Our Brand plan includes 5 members.
AI agent and journeys
HelpMate and multi-step AI Journeys (in beta) are on all plans. We offer no journey or flow builder.
Voice and email channels
Voice calling is an add-on and email sits in the same inbox. We cover social networks and WhatsApp, not email or phone.
Instagram comments in the inbox
Its help article says Instagram comments, DMs and mentions can all be handled in Trengo.
How to switch from Trengo
- 1
Ask support about exporting data. We found no help article on data export or cancellation, and the help centre points to support@trengo.com for questions it doesn't cover.
- 2
Note your WhatsApp templates and number setup from its WhatsApp Business category, since you'll re-register templates with the new provider.
- 3
Check your Trengo billing terms in its account category. Annual plans on the pricing page are billed in advance, so line up the switch with your renewal date.
Frequently asked questions
- What does Trengo cost?
Its pricing page lists Boost at EUR 349 a month, or EUR 299 billed annually, and Pro at EUR 599 or EUR 499. Enterprise is custom.
- Does Trengo have a free plan?
None is listed. The page offers a free trial, but its length isn't stated.
- Does Trengo manage reviews?
We found no review inbox on the pages we read. That is not proof it can't, so ask them.
Other alternatives
Sources, checked on October 31, 2026
- https://trengo.com/pricing
- https://help.trengo.com/article/adding-instagram-to-your-trengo-inbox
- https://help.trengo.com/
- https://help.trengo.com/category/whatsapp-business
- https://help.trengo.com/category/trengo-account
Pricing and features change, so check Trengo's site before buying. Trengo is a trademark of its owner. AutoPoster AI is not affiliated with it.
Switch from Trengo to AutoPoster AI
Connect your accounts and try it on your own content.
Includes 7 days of Pro access • No credit card required • Seamless downgrade to free plan